Pre-Retreat Information – Eastwell Manor Kent

TRAVEL INFORMATION

Eastwell Mews Cottages – Eastwell Manor, Eastwell Park, Boughton Lees, Ashford, Kent, TN25 4HR.

Parking & Check In

Check In/Parking – Please park in the Mews car park.  This entrance is the first on the right as you come up the drive.  Do not drive up to the main hotel building.

Leave your luggage in the car and head to the Queen Victoria Conference Room for check in, which is located before the main manor entrance to the left when you come under the archway.

If you are arriving by taxi, please get dropped directly at the Manor Hotel.

Check out

Room keys must be returned on departure to the retreat manager.

Transfers

Transfers to the venue are to be arranged by and paid for by the guest.

Travel By Train

Ashford International Station is the closest train station which is a short 12-minute car journey from the hotel.  Taxis are also available at the station. We suggest pre booking a taxi in advance.

The station links to all major London destinations and the high-speed Eurotunnel.

Other stations in close proximities to the hotel include Wye Railway Station, less than three miles away and Canterbury West and East stations, which are just over 10 miles away.

Timetables and Fares at www.qjump.co.uk and www.thetrainline.com

By Air​

Airports accessible within a reasonable car or train journey include London South End, London City, London Gatwick and London Heathrow.

Gatwick Airport, Gatwick, West Sussex, RH6 0JH
Enquiry Desk Tel: 01293 535353
Airport Code: LGW
www.baa.co.uk/main/airports/gatwick

Heathrow Airport, Hounslow, Middlesex, TW6 1JH
Enquiry Desk Tel: 0870 0000123
Airport Code: LHR
www.baa.co.uk/main/airports/heathrow

By Helicopter

Please enquire to book the helipad.  We will require the estimate time of arrival and passenger manifest.

By Taxi

AND Cars Taxi – 01233 421 425

Ashford Taxi – 01233 888 888

AAA Taxi – 01233 666 777

Best Cabs Ashford – 01233 885 255

LDM Private Hire – 01233 643 374

Travel, Health Insurance and Payment Protection Insurance

Please refer to our full terms and conditions HERE

What to bring

Drinking water bottle (1 litre minimum)
Thermos flask for hot teas
Wellington boots and/or walking boots/shoes
A daypack for those who wish to venture further afield
A swimming costume for use of the pool, steam room, sauna etc
Gym/Yoga clothes for classes
Blanket for Yoga/Relaxation
Towel or sarong (if you will be doing enemas)
Toiletries (Body Wash, Shampoo and Soap are provided)
Alarm Clock
A Journal or notebook
Earplugs for sleep if required
Torch (if you plan to venture out of the property in the evening)
Warm comfortable clothing (body temperature can really drop during detox)
Hot Water Bottle or Fan (if required)
Umbrella
Sunscreen (in hotter months)
Sanitary pads/tampons (it is common for period to come during a detox)

Wi-Fi and Mobiles

Complimentary Wi-Fi is available to all guests in the Mews. The network is called ‘Mew High Speed’ and there is no password required. We do ask that you respect other guests and always have your phones on silent in all areas. Password for Manor Main House WIFI is Eastwell.

Outdoor Swimming Pool

The outdoor pool is seasonal, shut over the winter months.  This is usually from September/October to May but it can vary depending on the weather.

Need Something during your stay?

Accommodation/Maintenance/Housekeeping – Please dial ‘0’ from the phone in your room and the receptionist on duty will be delighted to help you with any enquiry you may have.

Hotel/Spa Extras

There is no pre-authorisation of debit/credit cards.  Any extras will need to be settled on a pay as you go basis. Eastwell Spa is a cashless facility.

Booking Treatments and Therapies

All treatments and therapies should be reserved before your retreat start to avoid disappointment. We can’t guarentee any availability at time of the retreat, as we are often fully booked, as well as the hotel spa treatments.

Booking Platinum Healing Treatments

Please book and schedule all treatment from the Platinum Healing Treatment Menu before booking your Champneys treatments, due to the limited availability of Platinum Healing’s specialist therapists.

Payment for all pre-reserved treatments should be made in full 4 weeks prior to arrival, or we will not be able to reserve them for you.

Any additional treatments booked during your retreat will be invoiced separately. Please note that availability of treatments and therapists are subject to change at any time.

Payment is by bank transfer or cash only.  We do not have a card machine available onsite.

Booking Eastwell Spa Treatments

Book your Champney’s Spa treatments and classes (to guarantee availability) directly via the Champneys App.

Alternatively after you have booked your Platinum Healing Treatments, a member of the Champneys Spa Team will call you to assist you with this.

For class and spa treatments booked directly with Champneys, please book these around your Platinum Healing pre booked treatment times.

Please book all treatments at least four weeks before your retreat.

Please arrive at least five minutes early for your treatment.  If it is your first time at a Champneys Spa, you will be required to complete a questionnaire to provide the spa with medical and contact information.

If you have any type of medical condition, be sure to mention it when you book an appointment with Champneys.  Certain spa treatments may not be advisable for you.

Booking Fitness Classes

All daily Platinum Healing Yoga classes for your retreat you will automatically be booked into.

You may book additional fitness and yoga classes directly with Champneys in advance and can do this via the Champneys App or by calling 01233 227138.

Rates for Classes at the Hotel – paid directly to the hotel (subject to change at anytime).

• 30 min classes £3
• 45 mins classes £5
• £8 will remain for those classes already charging at this rate eg Yoga
• Masterclasses £8
• Aqua, Walks, Gym Intro & Padel Taster classes are complimentary, as well as all classes held by Platinum Healing (daily yoga/meditation and breathwork etc).

Champneys recommend pre-booking classes at least four weeks before your retreat to avoid disappointment.

Cancelling Treatments

Platinum Healing treatments – Once treatments have been pre booked and confirmed they can be changed or cancelled where possible but only by giving us at least 4 weeks ‘notice prior to retreat start.  Additional treatments can be booked during a retreat subject to availability.  Additional treatments booked during a retreat cannot be changed or cancelled at any time once booked.

No shows will be charged the full treatment price. Late arrivals to treatment will also forfeit the time lost. No extra time will be added to accommodate late arrivals, so please arrive on time as our therapists have a tight schedule during the retreat, to ensure that we can accommodate everyone’s treatment requests.

Please refer to Eastwell Manor’s Terms and Conditions of staying and treatment bookings HERE

Walking

There are many beautiful walks from Eastwell Manor.  It is the perfect base to visit the North Downs Way.  Here is a link to National Trail website:

https://www.nationaltrail.co.uk/en_GB/accommodation/eastwell-manor-hotel/