Terms and Conditions of contacting Platinum Healing and of Booking any Service
Please read carefully before contacting us or booking a retreat.
These terms and conditions are applicable to all Platinum Healing Retreats, including those managed by any third party retreat management company or persons.
Reservations with Platinum Healing, together with its affiliates are made and accepted only on the following Terms and Conditions without modification. The terms “you,” “your” and “guest” refer to all persons who book a retreat with Platinum Healing. The specific terms of your reservation with Platinum Healing will be provided to you in a separate written confirmation. The terms and conditions of such written confirmation, along with any specific disclosures made available on the Platinum Healing website, any company documentation separately provided to you, are part of these Terms and Conditions.
Terms of Booking
A retreat and treatment bookings will only be secured upon receipt of payment in full and a completed booking form. Until we have received the above, no booking can be guaranteed. Upon receipt of your completed booking form and payment you will be sent a booking confirmation letter by email. All places are subject to availability at the time of you making your payment. If payment is made for a specific retreat date and during the time of your funds clearing the retreat fully books, a full refund will be offered or an alternative retreat date.
Please check the details on the confirmation carefully. If any of the details are incorrect or have changed from the time the reservation was made, then you must inform us within 24 hours. No reservations shall be valid until confirmed in writing (electronic or otherwise) by Platinum Healing.
The balance of your retreat should be received 90 days prior to retreat start (unless otherwise specified). Bookings made within 90 days of retreat start must be paid for in full.
Clients whose balances are not received by the 90 day deadline risk forfeiting their retreat booking as we will be required to open up the waiting list after this deadline.
Any additional treatments that have been pre-reserved should be paid for 4 weeks prior to the retreat start. If payment for pre booked treatments is not received 4 weeks prior to retreat start, we will not be able to book any of the chosen treatments in with our therapists. Pre booked treatments are only confirmed once full payment for the retreat and for treatments has been received.
Any additional treatments booked during your retreat will be invoiced separately.
Platinum Healing reserves the right to terminate any booking where any monies due are more than fourteen (14) days in arrears.
Rates are in GBP (Great British Pound). All rates are subject to change without notice. Prices are quoted to the guest on the day that payment is taken and booking is confirmed. Any change in price following a booking, including a reduction in price will not be subject to any refund by Platinum Healing for the difference in price.
Juice Detox Program Choice
We offer two juice detox options which are as follows;
• Standard Juice Cleanse (80% veg 20% fruit) – recommended
• Green cleanse (100% green juice) – for experienced detoxers who already adopt a mainly alkaline diet, little or no meat and little or no caffeine etc
You have been automatically put down for the recommended Standard Juice Cleanse if you do not choose an option at time of booking. Should you wish to opt for the Green Cleanse please inform us at least two weeks prior to retreat start. If we do not hear from you, we will assume that you are happy to remain on the Standard Juice Cleanse. It is not possible to change your mind on retreat at all as we pre order all produce prior to the retreat start.
Retreat programs, accommodations, activities and services are often supplied by 3rd parties, referred to herein as “Retreat Management Companies” who are not agents, employees, or subcontractors of Platinum Healing and as such, Platinum Healing is not responsible or liable for their acts or omissions and cannot be held liable in the event of loss of personal property or personal injury whilst participating in any activity.
Alterations to Bookings
A guest requiring a booking to be altered once a booking has been confirmed will be charged a fee of £75 for a revised booking. These alterations may result in a higher price being quoted due to rate increase or price differences. If the price is higher, you, the guest, will be liable for the difference.
Special Offers/Promotional Activity
Special offers/promotions and all retreat package inclusions may vary. Platinum Healing reserve the right to make changes at any time.
From time to time Platinum Healing will decide to offer retreats at a promotional rate or include free treatments or products in order to fill a retreat last minute and avoid cancelling the date altogether. These reduced rates / treatments / offers /products cannot be added to a pre-existing booking.
Vouchers and Special Offers
Treatment vouchers or vouchers for special offers are not to be used in conjunction with any other offer. This includes free treatment(s) at time of booking, money off for last minute bookings and offers from third party retreat advertising companies. Only one free treatment is offered per retreat, per guest. Only one special offer is available per retreat, per guest. The guest is to choose one offer they would like to take advantage of. Platinum Healing accept no liability for vouchers that are lost or stolen.
We have compiled the information in our marketing materials and on our website as accurately as possible at the time of production. However, facilities may be altered or withdrawn for reasons outside Platinum Healings control, in which case we cannot accept responsibility for inconvenience incurred. We make every effort to ensure that the property details are accurately reproduced. Mistakes may occur from time to time, and confirmation should be requested prior to confirmation of a booking.
If you are the lucky winner of a Platinum Healing prize via a third party competitions the following terms & conditions will be applicable. Prize valid for up to 12 months of receipt unless otherwise stated. Prize winner will be responsible for contacting Platinum Healing to claim prize. Prize is subject to availability and Platinum Healing terms and conditions. No cash alternative will be given. The prize does not include transportation to the chosen Platinum Healing Retreat. No other special offer or free treatment or voucher can be used by a prize winner.
Guest acknowledges and agrees that all bookings made and confirmed online, by email, via telephone and confirmed by Platinum Healing shall be subject to these Terms and Conditions.
By booking a retreat, you agree to be bound by these terms and conditions.
Additional terms and conditions may apply to the retreat management companies. To review and accept such additional terms and conditions please contact each applicable retreat management company. Kindly note that on occasions, a retreat management company may have more stringent or restrictive terms and conditions than the terms and conditions set forth herein. In such cases, the retreat management company’s terms and conditions shall apply/prevail. Furthermore, and for clarity, in the event the terms and conditions set forth herein are more stringent or restrictive than the retreat management companies terms and conditions, the terms and conditions set forth herein shall apply/prevail.
Your principal agreement is with Platinum Healing Limited. whose registered office address is 30 Church Road, Burgess Hill, West Sussex, England RH15 9AE. Our agreement with you binds you (the person named on the confirmation), and all members of your party/group, including children and any visitors. You must ensure all members of your party/group are aware of these Terms and Conditions.
Guest acknowledges and agrees that Platinum Healing may use electronic means (including, without limitation, via email and the Platinum Healing website) to provide notices under and otherwise implement these Terms and Conditions. The Terms and Conditions detailed on our website supersede all previous editions.
If you are joining a Platinum Healing Retreat with a Free Press Pass or at a discounted rate for your services you and any publications you are writing for are legally bound to our full terms and conditions including our cancellation policy.
You or the company you are writing for will be liable for the total retreat package amount and any treatments booked should you cancel/drop out last minute and we are unable to fill your place, or if you do not provide us with a feature online or in print as agreed.
You are required to attend and complete the whole programme. This is from the Monday at 4pm to the Friday at 10am.
Platinum Healing are to be shown the proof of the article written before it goes live to enable us to ensure the facts are correct about the retreat venue, programme, staffing, juice cleanse, treatments and therapies.
UK Arrival and Departure Times
Arrival Time – Monday 5pm (unfortunately you will not be able to arrive earlier than this time). **
Departure Time – Friday 10.00am
PLEASE NOTE: The last check in on the day of retreat start is at 5.30pm. All staff will be conducting a welcome talk from 5.45pm onwards. There will be no one available to check you in after this time. If you are unable to arrive before 5.45pm the next available check in time will be the following day after 9am. You will need to inform us if you cannot make the arrival time, as we will need to arrange a separate welcome talk.
**If you find yourself lost at time of check in, please call the retreat number which is detailed on your Important Information email reminder sent out the Friday before your retreat. Please note that our office is NOT located onsite at the retreat and the office is closed at time of check in.
You must vacate your bedroom by the specified checkout time on your last day. Guests acknowledge and agree that its rental shall be solely for the dates set forth in its written confirmation and the guest shall not have any other rights to use or occupy the property. Please return your keys to the Manager at check out, along with any borrowed items such as books or magazines.
Arriving Late or Leaving Early
If the client chooses to arrive late or leave early before the end of the retreat, Platinum Healing Ltd will not refund any unused night’s accommodation or payment for treatments pre booked.
Platinum Healing Ltd cannot be held responsible for any loss of travel costs incurred for any reason.
Travel, Health Insurance and Payment Protection Insurance
We highly recommend that you arrange adequate travel insurance, insurance to cover your full retreat payment as well as appropriate health and medical insurance at time of booking a retreat with us. We recommend that you have adequate cover should you or anyone in your party be unable to attend the retreat due to;
• Death, injury, or illness happening to you, a member of your family or a friend.
• Falling pregnant prior to your retreat start date
• Any change in your personal circumstances or health
• A recommendation by your GP not to detox after you have already made a retreat booking
• Adverse weather conditions including snow, frost, fog or storm
• Mechanical breakdown, accident, fire or theft en route of a private vehicle taking you to the retreat
• Jury service and court summons
Platinum Healing will not be liable for guest cancellations due to adverse weather conditions, illness, changes in personal circumstance or health, travel complications or any other reason whatsoever.
You should also have appropriate health insurance if required.
Transfers to the venue are to be arranged by the client. Full details will be provided at time of booking to assist you with travel arrangements.
We offer a variety of treatments and services as part of our retreats. Each individual who visits us is different, whether it be in weight, height, age, gender, medical background or simply in their purpose for attending our retreat. As such, it’s important to be aware that results are not guaranteed. Outcomes and results may vary from person to person.
Treatments and Therapies
We carefully select our third-party service partners; however, our service partners are independently operated and not employees of Platinum Healing. Therefore, Platinum Healing is not responsible or liable for actions taken by these service partners or any injury that may result from the provision of these services.
Treatment and Therapy Descriptions
Therapy descriptions on our website and treatment menu are subject to change at any time without notice. Therapies will also vary dependant on the therapist’s style of working and school of training. Your therapist may also suggest an alternative tool or therapy more appropriate for you at any time during your session or retreat. We cannot guarantee that a therapy will be identical or even similar to that which you have experienced with other therapist on the retreat, or even outside of the retreat. This is particularly important if you yourself are a trained therapist. Please go into your session with an open mind without expectation to really gain full benefits.
Treatment Inclusions on Retreat Packages
If for any reason we are unable to offer you treatments that are advertised and included in certain packages, we will offer you either an alternative OR a full refund for the cost of the treatment. In many packages you have a choice of either Reflexology OR Acupuncture. If you do not inform us prior to the retreat which option you prefer, we will automatically book you for a Reflexology treatment. Once booked this cannot be changed.
Consuming Anything Outside of Our Program
The less your body has to process during a detox the better. Eating and consuming anything outside of our program such as protein shakes will slow the detox process down. It is strictly prohibited to consume anything outside of our program in front of other retreat guests in any public areas. We also request that you refrain from mentioning that you are using anything outside of the program or discussing this in front of the group or with anyone individually. This can be extremely disruptive to the rest of the group and the group leaders. The program is tried tested and it really works. We recommend really sticking to the program we offer and please kindly respect the other guests as they are coming to us to fully dive into a complete fasting program.
Pre-Existing Medical Conditions
You must make Platinum Healing Ltd aware at the time of booking of any pre-existing medical conditions, as it may not be possible for you to undertake all of the treatments included in your chosen package due to contra-indications.
If you do have pre-existing medical conditions, once Platinum Healing Ltd has received your booking form and if the various therapists feel it necessary we will then discuss with you an alternative option.
Failure to notify Platinum Healing Ltd in advance i.e. on your Booking Form, may result in you not being able to attend or continue with the retreat or undertake any treatments that may have possible contra-indications.
If you fail to provide us with correct information that results in you not being able to attend the retreat you will be liable for the full amount paid.
To attend a retreat or participate in any retreat activity including classes and treatments you must receive clearance from your GP/Personal Physician and you assume full responsibility for obtaining such clearance.
If you are taking medication of any kind you must consult your doctor before embarking on a retreat.
Persons Receiving Psychiatric Care, Severe Mental Illness, suffering from Alcoholism or Drug Abuse
Unfortunately, we cannot accept any persons under psychiatric care , with a severe mental illness, alcoholism and/or drug abuse/addiction. Our staff are NOT qualified medical professionals or psychiatrists and therefore unable to support those with such issues. Including: Bipolar, schizophrenia, severe anxiety, depression, alcoholism, drug addiction and/or suicidal thoughts. If we have any reason whatsoever to believe that you may be putting yourself or others at risk or in an uncomfortable position, or if we believe that you are under the influence of alcohol and/or drugs you will be asked to leave with immediate effect. Please note – If you are in breach of this agreement and the manager has asked you to leave, no refund will be given on the cost of the retreat package or any treatments booked. Any unused treatments booked on retreat will also be chargeable.
We are unable to accept anyone who is insulin dependent (type 1 Diabetes) on a detox retreat.
We will not accept pregnant or nursing women.
We will not accept anyone who is below the NHS recommended BMI (body mass index) of 18 or suffering with anorexia on a detox retreat.
You must inform us immediately if any of the above applies to you after your initial booking.
Before you book, please discuss your choice of location, retreat program, accommodation and any specific requirements you have to make sure it will be suitable for you. All special requirements or preferences should be brought to our attention by the guest prior to them making a booking
Special Dietary Requirements
Everything on our retreat is natural, vegan, gluten free, wheat free and dairy free. We offer a set menu included in the price of the retreat. Please inform us if you have any specific special requirements, food preferences, intolerances and allergies. If this means that we are required to alter the program in any way to cater for your requirements a supplement of £25 per night will be charged (£100 for 4 nights will be added to the price of your retreat package for this additional service). If our nutritionists, kitchen staff or management are required to create a completely new menu for you an additional surcharge will be applied depending on the time required to do so.
Platinum Healing reserves the right to substitute accommodations as and when necessary. All reservations are on a first come-first serve basis. Availability is determined by Platinum Healing in its sole and absolute discretion. Specific bedroom numbers and bed configurations are not always guaranteed.
If you wish to share a room, we can organise a person for you to share with. We will ensure that it will be someone of the same gender. If you choose a Sharing room, then Platinum Healing Ltd can take no responsibility for the actions of the person(s) you are sharing with. If you are unhappy for any reason whether it be snoring, clash of personalities, annoying habits, a disagreement or any other reason Platinum Healing Ltd will not be held responsible. Due to the exclusivity of our retreats and limited spaces if you are unhappy we will not be able to move you.
Bookings shall not be accepted from persons less than eighteen (18) years of age. On some occasions we may accept persons 16 years or over if accompanied by a parent or legal guardian. This is completely at the discretion of Platinum Healing and assessed on a case by case basis. Platinum Healing reserves the right to refuse any reservation either at the time of booking or upon arrival at a Platinum Healing Retreat destination. Any reservation obtained under false pretences will be subject to forfeiture of payments and such guests may not be allowed to check-in or asked to vacate the premises. Our apologies but our retreat is not suitable for people under the age of 18 years.
We do not have the expertise or resources to cater for people with physical disabilities that cannot take responsibility or care for themselves.
Inappropriate Behaviour and Conduct
Platinum Healing reserves the right to refuse or eject anyone from our retreats if they are rude, aggressive, unpleasant and/or offensive in any way to any of our team members, either by phone or in person. We put our heart and soul into ensuring that everyone’s experience is a pleasurable one and we always expect all guests be respectful to our team. Rude, aggressive or offensive behaviour towards any of our team members is not acceptable. We reserve the right to ask you or any member of your party/group to leave the property immediately, or cancel your booking prior to the retreat start, if you have displayed any of the above behaviours prior to your arrival. No refunds or compensation will be given in these circumstances, and we reserve the right not to accept any future reservations from you.
Behaviour should not be excessive, noisy or disruptive. By booking a retreat with Platinum Healing you are accepting our ‘zero tolerance policy’ towards disruptive guests. Offensive or illegal behaviour will not be tolerated and may result in the involvement of the local authorities.
Any guest found to be actively ignoring the health and safety guidelines, misusing any property of Platinum Healing, the retreat venue or other guests will be asked to leave with immediate effect and again no refund will be given on the retreat package cost or any treatments booked.
Additional treatments booked on retreat will also be chargeable.
Alcohol and Illegal Substances
No alcohol, recreational drugs or illegal substances may be brought to the retreat venue. Any guest thought to be under the influence on arrival or found to be intoxicated or under the influence during the retreat will be asked to leave with immediate effect and no refund will be given on the retreat package cost or any treatments booked. Platinum Healing is not a rehabilitation facility. If you feel you have issues with alcohol or drugs, please disclose this at the time of booking.
Smoking is not permitted anywhere onsite at any of the Platinum Healing locations. A set fine of £150 is applicable should a guest be found smoking anywhere on the property to pay for the deep clean required.
Stop Smoking Retreat
If you are on a Stop Smoking Program we will endeavour to book your first smoking cessation session as early on into the retreat, however this is not always possible. It is completely at the discretion of the client when they choose to have their final cigarette. However, we do recommend that you do this before you arrive and then dispose of your cigarettes. Please feel free to hand them to the Retreat Manager who will dispose of them for you.
Activities and Entertainment
If you are someone that requires constant activities or distractions this is a perfect time for you to slow down and break out of this habit. Unfortunately, we are unable to provide constant entertainment and activities during the retreat. To do this would also go against what we are trying to promote. Being present and in the moment, giving space to allow emotions to surface, to look within and to slow down. Please respect and understand that this is a healing retreat and is NOT a boot camp, spa or a hotel.
All animals including cats and dogs are prohibited on a Platinum Healing Retreat. Anyone found with an animal on site at the retreat will be asked to leave the premises immediately and no refund or alternative date will be given.
Cars & Parking
In order to help minimise our carbon footprint and to reduce traffic volumes we request that no more than one car per accommodation are brought to each location. Guests acknowledge that Platinum Healing Limited does not guarantee parking availability at the accommodation. Vehicles parked at out locations are subject to no security cover. Vehicles should be locked and all valuables removed. We accept no liability for any theft, accident, loss or damage to your vehicle and property.
WiFi access, where available, is not guaranteed. Wi-Fi may not be available in all areas, may not always be operational or can at times run slowly due to the rural nature of the locations in which Platinum Healing operates. Guest understands that no refunds will be given for limited Internet connectivity or lack of services. The Wi-Fi system at Platinum Healing is provided free of charge as a value added service.
Platinum Healing or the retreat venue will not be responsible for any items left behind by a guest. Lost property will be stored at our storage locker and can be collected only on specific dates that we are running retreats. Any items that are found and are not claimed or collected within 30 days will be donated to charity. Guests may also arrange for a courier collection on a set day as agreed by the Manager. We can also organise for one of our managers to arrange postage and package of items at a charge of 15 pounds for their time, plus royal mail postage and also any packaging costs.
Keys must be returned on departure. Any keys not handed in will incur a £40 charge.
Changes to Terms
Terms and conditions may be changed by Platinum Healing Limited at any time.
Changes to Retreat or Treatments
All information on our website and any written or verbal form of correspondence is correct at the time of publication.
Platinum Healing Ltd reserves the right to change the retreat schedule and any of the inclusive components of any retreat package at any given time without prior notice.
Should it be necessary to make any changes to your package before or during your retreat stay owing to staff illness, absence, mechanical faults, weather conditions, what insurance companies call ‘acts of god’ or any other unforeseen circumstances we reserve the right to do so and will always endeavour to provide an equivalent alternative. This includes any treatments and therapies, sessions, consultations, fitness or yoga sessions.
If we are unable to provide an alternative class or session that was included in the standard package for any reason, you may be offered a complimentary treatment or a small discount off your final invoice total at the discretion of the Manager. For workshops and treatments that are NOT part of the standard retreat package and have been part of a special offer or as part of a promotion, we will NOT be able to offer any refund to the value of such inclusion but will endeavour to provide an alternative.
Changes to Prices
Retreat prices advertised on our website may change at any time at our discretion. We may also reduce prices to fill last minute places. The price is as advertised at the time of booking and some people may pay less for last minute places. No refunds are given for any difference in price to other guests who booked a retreat at the full price. We aim to fill all retreats to avoid us having to cancel them due to not reaching capacity.
In the very unlikely event of our booking team double booking your space on a retreat date, Platinum Healing cannot offer you alternative accommodation offsite. A full refund or date change will be offered to you. Platinum Healing will only be responsible for the full retreat price paid and any pre booked treatments.
Withdrawal of Facilities or Services
Facilities and accommodations may be altered or services withdrawn for reasons outside of Platinum Healing’s Control.
There may be differences between text, photographs and illustrations from any third party marketing materials and on Platinum Healing’s own website.
If a particular facility is of importance, please check with us prior to booking your retreat.
Rates, accommodations, property descriptions, amenities, and rental conditions are subject to change without notice and are at the sole and absolute discretion of Platinum Healing.
Platinum Healing will not accept responsibility should the accommodations not conform to a guest’s personal standards or for inconveniences incurred as a result of guests experiences differing from that portrayed in marketing materials.
Sharing of Information
All the information provided on the Platinum Healing website and any other documents, emails and correspondence sent out by PHL should not be construed as medical advice. We do not accept any responsibility for any consequence that occurs from the usage of this site or any of our material.
Privacy and Personal Information
No personal information given to Platinum Healing Ltd will be passed on or sold to a third party. Your booking form and any health information may be shared with appropriate members of the Platinum Healing team or emergency medical staff should we deem it either necessary or appropriate to ensure the holistic nature of our retreat.
Security on Retreat
In the interest of security, cameras are located at all main access points at our retreat venue in Sussex, including the main gate and pedestrian gate.
All electronic data transferred to guests or handed out during a retreat remains the property of Platinum Healing and may not be replicated, in part or whole, without prior permission from Platinum Healing. Electronic data may not be preserved and retained by Platinum Healing indefinitely.
All the information we collect and hold about you will be stored in computer and other filing systems. We collect and keep information about you to enable us to administer our services to you, to conduct market research and provide you with information about our products and services. If you do not wish to be contacted by us, please write to us by email at email@example.com or click unsubscribe on our newsletters.
CANCELLATION AND REFUND POLICY
We highly recommend travel insurance for all retreat guests. This should be purchased independently as it is not included in the retreat program cost.
If for whatever reason you need to cancel the retreat after you have booked, the following refund policy will apply:
Our retreats are extremely exclusive with limited capacity. Once you book onto the retreat, we guarantee your place and may have to turn other people away. Therefore, all retreat bookings made within 3 months of the retreat start date are final and there will be no refunds given for any cancellation. Cancellations are NOT accepted within 90 days of retreat start.
A full refund of the monies paid minus a £200 administration charge will be given for all cancellations up to 90 days prior to the start date of the booked retreat, ONLY if we are able to fill your original space.
If any refund is given all bank changes incurred will be covered by the client/guest. For international bank transfer refunds there is also an additional administration fee of £25.
No refund will be provided on retreat package or treatments pre booked if you choose to leave the retreat early or for failure to arrive at the retreat for any reason.
If paying via instalments, the above will apply based on the total retreat price not just on any instalments paid.
If for whatever reason you need to change the date of your retreat after you have booked, the following policy will apply:
You are welcome to change your retreat date ONLY if we can fill your original space. An administration fee will apply on each date change per booking of £200 but we must be given at least one months’ notice to do this.
PLEASE NOTE: Date changes are not accepted within one month of retreat start date.
There are no limits to the number of date changes, but the administration fee of £200 will apply to each date change. In the unlikely event that we are unable to re fill your place we regret that we will not be able to offer you a date change or any refunds.
Please note that we are not liable for any accident or injury occurred during the duration of your stay, and in booking with us you are acknowledging this fact. It is essential that you take out travel insurance as soon as you book your retreat, which will cover you for any emergencies, delays and cancellations to your booking.
If you are asked to leave the retreat for breaching any of our Terms & Conditions, or if you are in breach of our retreat Ground Rules, no part of the retreat fee or for treatments booked will be refunded.
We cannot refund in the event of a natural disaster, adverse weather conditions or any other situation out of our control for you not being able to participate in the retreat.
We will make every effort to provide the retreat agreed. However, we reserve the right to alter or cancel the venue or date of a retreat, for any cause beyond our reasonable control. In the very unlikely event that we should need to cancel or change a retreat for unforeseen circumstances, or if minimum numbers have not been reached, you may either transfer your booking to the next available date, or we will reimburse all money received from you. Once this is booked, the normal terms and conditions will apply. This does NOT include refunds on flights, insurance, transfers or any other related costs incurred. Our liability will be limited to the refund of your retreat deposit only and we will not be liable for any other direct or indirect loss, cost or expense, of any nature, however caused.
Platinum Healing shall not be liable for damages for any closure hereunder if such delay or default is caused by conditions beyond its control or the control of any retreat management company, but not limited to, weather conditions, acts of God, force majeure, strikes, civil commotions, embargoes, and wars or other hostilities, whether actual, threatened or reported, and/or any other cause beyond the reasonable control of Platinum Healing or any of the Retreat Management Companies
Once treatments have been pre booked and confirmed they can be changed or cancelled where possible but only by giving us at least 30 days notice prior to retreat start. Additional treatments can be booked during a retreat subject to availability. Additional treatments once booked during a retreat cannot be changed or cancelled.
No shows will be charged the full treatment price. Late arrivals to treatment will also forfeit the time lost. No extra time will be added to accommodate late arrivals.
Cancellations by Platinum Healing
Should a circumstance arise and Platinum Healing has to cancel your retreat for any reason, you will be informed as soon as is reasonably possible. In these circumstances, Platinum Healing will, if we are able to do so, offer you an alternative retreat of equivalent or similar standard and price at no extra cost or a less expensive retreat. In which case, Platinum Healing will refund the difference in price.
If you do not wish to take the alternative we offer you, you can choose another retreat package of higher value and pay the difference. Alternatively, if you prefer, you can receive a full refund of any money you have paid to Platinum Healing.
Standard of Property
Guests shall keep the property and all furniture, fixtures, fittings and effects in or on the property in the same state of repair, cleanliness and general order as at the commencement of their stay. Guests must promptly report and pay to Platinum Healing the cost of repair and replacement of any damage or breakages made during their stay. Guests are fully responsible for their actions and decisions as well as the actions and decisions of any family members, during a retreat. Following guest’s departure from the property, an inspection of the accommodations occupied by such guests shall be completed by Platinum Healing and Platinum Healing is authorised to charge guests for any and all losses and damages sustained to the accommodations during your reservation to such guest’s credit/debit card, or Platinum Healing has the right to invoice you for any such amounts and you shall immediately pay such invoice. Guests’ agree to indemnify Platinum Healing for any damages to the accommodation, grounds, furnishings, and household items, which is a result of your occupancy.
TERMS AND CONDITIONS OF STAYING AT THE RETREAT
The Guests agree: –
a. To pay for any losses or damage to the property
b. To take good care of the property and to not wear shoes in any of the carpeted areas.
c. To permit the owners and their agents reasonable access to the property
d. Not to part with possession of the property, or share it, except with members of the party listed when booking
e. Not to cause an annoyance or become a nuisance to occupants of adjoining premises. This includes not playing music after 11pm
f. Not to smoke anywhere on the property
g. To inform the Retreat Manager or Owners of any problems or breakages immediately
h. To maintain the peaceful atmosphere of the retreat
i. To respect the other guests and retreat staff at all times
Use of Special Features:
Platinum Healing shall accept no liability for accidents or claims arising from use of any facilities at the venues used for their retreats. This includes, saunas, outdoor/indoor fitness studios/areas, fireplaces / fire pits etc (herein after called special features). Guests understand there are certain risks/dangers involved in the use of these special features. In particular, but without limitation, guests understand that there are potential risks involved in the overuse of these special features that could result in danger to health. If the guest had health issues or is currently taking any kind of medication extra caution is of paramount importance. The Guests understand the risks discussed above and agrees that he/she will assume full responsibility for him/herself should any consequences arise from the use of the special features.
Platinum Healing and the property owner do not provide supervision or safety equipment and make no representations about the safety of any special features. Your use, of any of these special features is your responsibility and is at your own risk at all times. Guests agree to indemnify Platinum Healing for any claims made by the guest arising from the guests use of any special features. Guests also understand and agree that he/she is responsible and liable and will pay Platinum Healing upon request for any damages that occur to the special features and its support equipment through the guest’s misuse and/or negligence.
The owners of the property and Platinum Healing Ltd shall not be liable for any loss, damage, expense, accident, injury or inconvenience, whether to person or property, which the applicant or any other person may suffer or sustain arising out of, or in respect of, any booking/letting.
Breach of Contract
If there is a breach of any of these conditions by the guest, the owners of the retreat reserve the right to re-enter the property and end the retreat and ask the guest to leave.
In the event that you have cause for complaint concerning the retreat, a treatment, product, service or the rental accommodation used by Platinum Healing, the matter should be taken up with the Retreat Manager immediately during the retreat so that an investigation can be made and appropriate action taken if required. This will enable us to deal with the specific problem, but also avoid it happening again
Equally, if you have any suggestions about how we might improve our service we will be happy to listen. If you also have suggestions for the venue property owners, you may also contact them directly. Please ask us for contact details if required.
The policy below sets out the procedures we will follow if we receive a complaint.
Under no circumstances will compensation (including, without limitation, refunds) or any other remedy be considered for complaints raised after a guest’s stay has ended when he or she did not allow Platinum Healing the opportunity of investigating the complaint and attempting to remedy the situation during the retreat.
Any complaint which cannot be resolved at the retreat must be notified in writing by email to Platinum Healing within 7 days of the group check out date. firstname.lastname@example.org
Every complaint submitted in writing within 7 days of the event concerned will be initially responded to within 5 to 10 working days, provided that all parties involved in the complaint are available and all information required regarding the complaint has been sufficiently collected.
If additional information is required by the guest relating to the complaint, they are to provide this to Platinum Healing for further analysis.
The complainant will be kept up to date on a weekly basis of progress.
Platinum Healing cannot accept responsibility for any disturbance or for any facilities that may not be available at the property during your stay due to maintenance works, or not suited to individual tastes and preferences.
Platinum Healing cannot accept responsibility for any complaints related to the rented accommodation, maintenance works and general wear and tear of the property. Any formal complaints should be taken up with the venue owners. Please contact us if you would like the property owners contact details.
All complaints will be monitored and kept on file by Platinum Healing for three years.
Complaints (regarding retreat packages and contractors/therapists)
Complaints related to the retreat programme or a member of the team should be brought to the attention of the Retreat Manager immediately who will endeavor to take whatever action is required to resolve the situation in the best possible way. Please note that a claim will be rejected if it is made after the retreat has finished.
Violation of Terms and Conditions
If the guest violates any of these Terms and Conditions, Platinum Healing may terminate the retreat booking. Upon notice of termination, Guest shall evacuate the premises immediately. In the event that Platinum Healing shall have to resort to a legal process to enforce its rights under these Terms and Conditions, Guest shall be responsible for all costs.
Error in the Transfer of Information
While every effort is made to replicate these Terms and Conditions and to accurately communicate them to guests, due to the nature of electronic transmission, no responsibility is or will be accepted by Platinum Healing for any loss or inconvenience incurred by errors in the transfer of information into electronic format.
DISCLAIMER: Waiver & Release
(Please read carefully)
DISCLAIMER: Waiver, Release and Consent Form: (please read carefully).
Release of liability, waiver of claims, assumption of risks and indemnity agreement.
I understand that there are safety and health precautions with the facilities, treatments, programs and consultations provided.
I accept full liability for my decision to utilize any and/or participate in the facilities, treatment programs, consultations and/or advice, recommendations, guidance, and I will not claim or demand any responsibility from Platinum Healing, the therapists or management should I experience any adverse reaction, loss or damage to myself or my property with any treatment, facility, program/s, consultation/s and/or advice, recommendations, guidance associated with the retreat.
I freely and knowingly assume the risks inherent in participation in the retreat, all therapies and treatments, fitness sessions and classes.
I hereby waive any right, claim, or cause of action against Platinum Healing, Kate Tyler and any of our therapists, associates, contractors and employees and release them from any liability for any injury, cost, damage, expense or claim, which I or anyone on my behalf might have as a direct or indirect result of my participation in a retreat and any of the treatments, therapies and classes. I also undertake to inform Platinum Healing, if anything in my medical history changes and the information I have given is correct.
As with any activity there is a risk of injury associated with Yoga, Pilates, fitness training, therapies and treatments. The decision to perform any exercise and undertake any treatments remains the individual’s. The participant agrees to take on full responsibility for their actions within the retreat and class and shall work within their own limits. If guests have any injuries or health concerns before or during the retreat it is their responsibility to notify the managers, therapists, teachers and instructors so that they are aware of your limits.
If you have any medical or health concerns, you must consult with your GP or medical practitioner. If you are taking medication of any kind you must also consult with your GP prior to commencing with a retreat.
At no time during the provision of any treatments by us will we make any medical diagnosis upon you and if we are in any doubt as to any medical conditions that you may have we will stop any treatment immediately as we will not be held responsible for any injury, loss and or damage to any person or property as a result of any treatment, negligence or otherwise. No claims or endorsements are made for any treatments that are available by us.
You are fully responsible for your own health throughout any treatment and/or stay with us and therefore it is your responsibility to ensure that you are medically fit to undergo any treatment.
I accept that the retreat and treatments may, or may not, assist in my health and personal growth. I understand that the retreat facilitators are not generally licensed medical practitioners, psychiatrists, psychologists. I further understand that the retreat or any therapy provided is not intended to be a substitute for medical treatment.
I accept that I and my doctor/health care provider remain responsible for my health for the whole duration of my retreat with Platinum Healing and thereafter.
I do not have any doubts about my mental health, emotional stability, or physical ability to handle the retreat. Any doubts I may have had were resolved by me before I decided to enrol by consulting a physician, psychotherapist, or psychologist, who has no objection to my participation in the retreat.
I acknowledge that there is no reason why participation in the retreat would be deleterious to me or result in any later harm.
I accept that the retreat and treatments offer no guarantee of success from participation. I accept full responsibility for my own participation in the retreat and for all results. I am voluntarily choosing to participate in the retreat and treatments I have chosen, and I feel sufficiently informed to make this choice.
I understand I am free to leave the retreat at any time for any reason. I understand that I am responsible for notifying the manager if I choose to leave the retreat. If I feel I need assistance from anyone, professional or otherwise, I take full responsibility for leaving the retreat and obtaining it for myself. If I withdraw from the retreat for any reason whatsoever, no part of the fee shall be refunded.
I acknowledge and agree that the retreat, as well as my participation in the retreat, can be terminated at the discretion of the Manager for any reason at any time. In such event I will receive a pro rata refund.
I agree that any serious or persistent breach of the Terms & Conditions, or behaviour that is detrimental to the participation of others, may result in my immediate exclusion from the program without compensation.
I agree that the retreat is a private and personal experience for each participant. As such, I agree to respect the confidentiality of all participants. I also agree to respect the confidentiality, identity, and experience of any participant worldwide.
Platinum Healing has a non-refund policy so ensure that you are ready, committed and dedicated to the program and treatments you have chosen. There are no refunds for any unused portion of accommodation and/or treatments after commencement of your retreat should you chose to leave early.
I confirm that all my answers and other information which I submitted to attend the retreat were true and complete when given and remain true and complete at the date of signing this disclaimer, and that I did not omit anything relevant.
I agree and confirm the above Declarations and Consents, and I confirm that I have read and agree to all Terms & Conditions, Release of liability, waiver of claims, assumption of risks and indemnity agreement. I absolve Platinum Healing and anyone associated to Platinum Healing of any liability.
Platinum Healing Limited does not claim to diagnose or cure any medical treatment. Most guests attend our retreats with a host of health and medical conditions and concerns and the therapies and the retreat experience including the juice detox programs helps them to self-heal from a number of physical as well as psychological conditions. Whilst medical treatment is exempt from VAT, HM Revenue and Customs requires retreat centre’s that offer these services, to add VAT to guest’s invoices when their reason for attending is only for leisure and not for a health or medical reason.
Many people attend our program to assist them in dealing with many physical symptoms such as depression, anxiety, fatigue, fibromyalgia and stress related disorders. Digestive problems such as IBS, candida, constipation, detoxification. Diabetes, headaches, migraines, respiratory conditions or complaints such as asthma. Addictions, eating disorders, overeating and compulsive eating. High and low blood pressure, fertility issues, high cholesterol, adrenal fatigue, insomnia, low self-esteem, and self-confidence, ME, parasites, fibroids, weight issues, obesity, skin problems such as psoriasis and eczema and many other health conditions.
I confirm that my stay is for a health or medical issue which is VAT exempt. I understand that if my stay was for just leisure or a holiday my retreat is subject to 20% VAT.
Platinum Health Shop – Medical Disclaimer
Platinum Healing and Platinum Health Shop do not consider any of the products sold on our website to be a cure or treatment for any disease. All product descriptions have been taken from the manufacturers labels. Individuals should consult with their own GP or medical practitioner before taking any supplements. Individuals should also seek clearance and opinion for any contra-indications with any medication they are taking from their GP, as well as consulting with a qualified Naturopath, Medical Herbalist or Nutritional Therapist prior to any purchase.
These Terms and Conditions supersede all previous editions and will apply to all confirmed reservations. Platinum Healing may modify, alter, delete or add new terms and conditions at any time without notice or guest consent.