Updated:

Wednesday 18th March 2020.

We want to reassure our customers that we are keeping up to date with advice issued by the UK government, the WHO and other protocols advised by our NHS and local authority.

The following guidance and information will apply to ALL guests and visitors to our retreat venue, without exception.

All guests and visitors are expected to check and follow the latest advice and guidance from WHO and the UK government before travelling to the retreat venue. It is the responsibility of the person making the booking to ensure that they adhere to the guidelines provided below.

Thank you for your support. Please get in touch on info@platinum-healing.com  if you have any questions ahead of your stay.

PRE-TRAVEL CHECKS

Please do not travel to or enter the property if:

•  you are feeling unwell in any way.
  •    you have had any cold or flu symptoms or symptoms associated with COVID-19 within a month of your visit.
  •    you have had any illness whatsoever within a week of your visit.
  •    you have been in contact with anyone you think may have had COVID-19 within a week of your visit.
•  you are over 70 years old and/or considered vulnerable to the symptoms of COVID-19.
•   you are not prepared to avoid close contact with other guests.​

Please inform us if you have travelled from abroad within a month of your stay and please consider whether you should be travelling. If you develop symptoms or any illness during your stay it will likely impact the well-being of all future guests with bookings, our staff and suppliers and the future of our business and the businesses of our clients and customers. PLEASE DO NOT JOIN US IF YOU ARE SICK.

​If anyone arrives at the property with cold or flu symptoms or symptoms associated with COVID-19 they will be asked to leave the property immediately and if they develop during your stay you should isolate yourself and report it immediately before departing as soon as you are able.

Any non-British national travelling from outside of the UK must provide the following information no less than a week prior to arrival at our accommodation:

•  Scan/photo of Passport showing Passport number, expiry date, date of issue, and issued by
  •    Full Name
  •    Date of Birth
  •    Home Address
  •    Contact Phone number
  •    Countries visited in the last month outside of the UK
  •    Country / place you are travelling from before your stay
  •    Country / place you are travelling to after your stay

Guests may refuse to provide this data but in this event, admission to the property will be refused. Personal data will not be stored or held for any other purpose than to contact you in an emergency or for inspection by relevant authorities should the need arise.

It is the guest’s responsibility to ensure that at the time of booking a retreat with us that they have adequate insurance cover in place before they travel. Furthermore, if you travel against the latest government advice then you are likely to invalidate your travel insurance. If unsure, speak to your insurer.

Please see our full Terms and Conditions

HYGIENE PROTOCOL

Late departures and early arrivals are not possible at the venue. As a responsible accommodation provider, they are maintaining even higher standards of hygiene and cleaning schedules, which include frequent hand washing and sanitising, as well as cleaning and sanitising all surfaces and equipment after each use.

The venue owners provide complimentary hand soap at each kitchen sink and cloakroom. Please use it frequently. Please do not relocate or take away the bottles.  We also provide hand sanitisers in the communal areas.

During your stay, when using the yoga mats or any other equipment in any of the buildings, please clean properly both before and after use and put it back where you found it. We supply cleansing spray and wipes in the yoga studio, which should be put in the bin.

We aim to be fully stocked with the usual in-room products and some essentials in each building. However, with some items now in in very short supply or out of stock from suppliers we ask you bring with you ALL consumables, such as loo roll and washing up liquid, and please do not remove or take with you any unused and surplus consumables we do provide.

Our cleaning staff have been asked to wash their hands thoroughly and frequently, to scrub all food surfaces, tabletops and tableware between customers and to avoid unnecessary physical contact. We would appreciate it if our guests practised the same hygiene protocol during their stay.

INSURANCE & CANCELLATIONS

Our terms require any guests to have suitable insurance in place. Our terms do not require us to provide refunds or date transfers.

If the latest guidance means you must decide to cancel a booking, please inform us as soon as you can. We will always help however we can with your subsequent insurance claim with your insurer.

It is the guest’s responsibility to ensure that they have adequate insurance cover in place at time of booking. Furthermore, if you travel against the latest government advice then you are likely to invalidate your travel insurance. If unsure, speak to your travel insurer.

As a reminder, all payments are non-refundable, bookings are not transferable and a commitment to pay the full amount is made at the time of booking.

Please see our Terms and Conditions for further information.

POLICy AND PROTOCOL FOR GUESTS AND STAFF

A stringent policy is now in place at the retreat venue to help safeguard everyone and to minimise risk. We have sent this email to all guests, our entire client list, staff and all suppliers and will update it as anything progresses.

This response plan has been written to prevent potential exposure to staff and guests. We are taking proactive steps aimed at reducing the probability of Covid-19 transmission.

Do not attend the retreat venue or enter the premises if you:

– Have ANY cold or flu symptoms.

– Have a cough, high-temperature or shortness of breath.

have been in direct contact with an infected area or person, or person awaiting test results, we ask

that you do not attend

– Have been to a high-risk area or have had contact with a potential case, in which case please DO NOT attend the retreat.

PLEASE DO NOT TRAVEL TO THE PROPERTY IF YOU HAVE ANY SYMPTOMS. – If anyone arrives with cold or flu symptoms, regrettably they will be asked to leave the venue immediately.

There are some precautions ALL contractors and guests MUST take to improve health and safety for everyone.

Here are some of the following measures we are taking and expect ALL guests to strictly adhere to:

• Alcohol-based hand sanitizer that contains at least 60% alcohol are to be carried by ALL guests and used frequently.
• Please no handshakes on arrival and practice “social distancing”.
• Please refrain from touching your face.
• Guests to have one yoga mat throughout the duration of the retreat and disinfect after use thoroughly. You will be provided a mat with a name badge next to it. Please ONLY use the mat that has been given to you.
• Wash your hands with soap and warm water frequently, for at least 20 seconds each time.
• Drink PLENTY of water. This is important during a detox. Everyone should also ensure that their mouth and throat are moist, never dry. Take a few sips of water every 15 minutes at least. Why?  Even if bacteria or a virus gets into your mouth, drinking water or other liquids will wash them down through your throat and into the stomach. Once there, your stomach acid will kill the bacteria of virus.
• Room cleaning services are not provided during a retreat. However, disinfectants can be requested anytime by guests.
• Educate yourself on the most common signs and symptoms of coronavirus infection, which are fever, dry cough, and shortness of breath. Symptoms typically occur 1-14 days after exposure, though a small proportion of people who are infected don’t have any symptoms.
• If you have any of the above symptoms, please do not travel to the retreat venue.
• Keep up to date with government website related to travel and restrictions.
• We maintain records that will help trace who has been in contact with any infected individuals that have been to the property.
• We will work with the local authorities to determine appropriate actions if a guest or contractor presents symptoms of COVID-19 disease.

Here are some of the following measures we are taking and expect ALL of our staff members to strictly adhere to:

• If ANYONE arrives with cold or flu symptoms, regrettably they will be asked to leave the venue immediately.
• Any team member who develops a cough, high temperature or respiratory
• symptoms are NOT to attend work until they have been tested and cleared by calling
• the NHS on 111.
• – Any team member with cold, flu symptoms are NOT to attend work until cleared to
• do so.
• Alcohol-based hand sanitizer that contains at least 60% alcohol are to be carried by ALL staff and use them frequently.
• No handshakes on arrival and practice “social distancing”.
• Please refrain from touching your face.
• There is to be no hands-on adjustments during yoga or fitness classes.
• Staff to use disinfectants safely and wear gloves when cleaning.
• Cleaning product MUST remain on surfaces for several minutes to work.
• Staff MUST follow manufacturer’s instructions for proper use to get the most virus killing protection from cleaning products.
• Schedule and perform routine cleaning and disinfection of all contact surfaces in public areas including television remote controls, toilet flush handles, door handles, water faucet handles and flooring.
• Disposable disinfectant wipes in kitchen to disinfect surfaces and tables.
• Therapists to wash hands between all treatments as normal and to also use sanitizers.
• Remind guests to wash their hands with soap and warm water frequently, for at least 20 seconds each time.
• Designating one contractor to focus on sanitizing throughout the day.
• Educate the staff on the most common signs and symptoms of coronavirus infection, which are fever, dry cough, and shortness of breath. Symptoms typically occur 1-14 days after exposure, though a small proportion of people who are infected don’t have any symptoms.
• If you have any of the above symptoms, please do not travel to the retreat venue.
• Keep up to date with government website related to travel and restrictions.
• We maintain records that will help trace who has been in contact with any infected individuals that have been to the property.
• We will work with the local authorities to determine appropriate actions if a guest or contractor presents symptoms of COVID-19 disease.
• Rigorous cleaning regime is in place with one appointed team member whose main role will be sanitisation.
• We’re monitoring developments and will advise of any changes.
• Where a member of the team, a client or supplier advises that they are to
• undergo a test for the virus, their details are being passed to our office on 01403 610 108
• immediately without exception.
• The person’s movements at the venue the prior two weeks will be established.
• Details of all members and team members who may have encountered that person will be held on file pending test results.
• If the suspected case is confirmed all persons who may have come into contact the diagnosed case will be informed in order, so they can self-isolate and seek testing.
• The above process will then be repeated in the case of each diagnosis.
• We are closely monitoring the World Health Organization (WHO), the Centers for Disease Control and Prevention (CDC), and local health agencies for the latest developments related to COVID-19 and following the guidance of government and public health officials.

Please contact us by email if you have any questions or concerns: info@platinum-healing.com